Introduction

In today’s rapidly evolving technological landscape, organizations are increasingly dependent on cloud infrastructure to drive innovation, efficiency, and scalability. However, managing this infrastructure effectively requires specialized expertise, particularly in the realm of DevOps. Businesses often face a critical decision: should they rely on in-house DevOps engineers with industry-specific knowledge, or should they partner with an AWS Advanced Consulting Partner offering comprehensive managed services?

This case study explores why managed services provided by an AWS Advanced Consulting Partner are superior to hiring an in-house DevOps engineer limited to a specific industry domain. Managed Services offer a comprehensive suite of Consultancy, Development, Deployment, and Security Services. We will examine two recent projects—Sheba.xyz and Dakterbhai—to highlight the diverse competencies and successful outcomes achieved through managed services.

Managed services provided by AWS Advanced Consulting Partners bring a wealth of experience across multiple industries, such as fintech, healthcare, e-commerce, and ERP systems. This diversity allows them to approach challenges with a broad perspective, leveraging best practices from various sectors to deliver optimized solutions. In contrast, in-house DevOps engineers who work within a single industry domain may lack exposure to innovative solutions from other sectors, limiting their ability to address complex challenges effectively.

Key Advantages:

• Extensive Industry Experience: Managed services teams have worked across a wide range of industries, including Fintech, Health-tech, Edtech, E-commerce, and ERP systems, equipping them with the knowledge to tackle diverse challenges.
• Cross-Industry Innovation: Solutions developed for one industry can be adapted and applied to others, driving innovation and efficiency.
• Scalable and Cost-Effective Solutions: Managed services teams can identify and implement cost-saving measures, optimizing infrastructure and reducing operational expenses. This allows businesses to allocate resources more strategically, ensuring long-term growth and sustainability.

Client Overview: Sheba.xyz is the largest service marketplace and one-stop solution for home services in Bangladesh. As a rapidly growing platform, Sheba.xyz encountered escalating AWS server costs, prompting them to seek expert assistance.

Challenges: Sheba.xyz’s AWS server costs had surged to $12,000 per month, threatening profitability. The challenge was to thoroughly review and optimize their cloud infrastructure to curb these rising expenses.

Approach and Solution: The AWS Advanced Consulting Partner’s managed services team brought a wealth of cross-industry experience to the table. They commenced the project with a comprehensive discovery call, aimed at understanding Sheba.xyz’s specific needs and challenges. This was followed by a meticulous audit of the existing infrastructure, billing, configuration, and service usage.

Tech Resource Allocation & Spending Optimization: The consulting team’s audit revealed that Sheba.xyz was over-provisioning its resources, leading to unnecessary spending. By right-sizing EC2 instances and implementing reserved instances, the team was able to reduce compute costs significantly. Additionally, the team identified underutilized resources, which were either consolidated or decommissioned, further optimizing the spending.

Futuristic Architecture & Deployment: The team designed a hybrid architecture that strategically combined local infrastructure with AWS Cloud resources. This hybrid setup allowed Sheba.xyz to leverage the flexibility and scalability of the cloud while maintaining critical operations on-premises, ensuring a balance between cost-effectiveness and performance. The architecture was future-proofed to accommodate anticipated growth, with scalability options embedded into the design, thereby avoiding the need for frequent and costly re-architecting in the future.

These interventions were strategically implemented with minimal downtime, leading to an immediate reduction in AWS costs from $12,000 to $7,000. With the full execution of the remediation plan, Sheba.xyz is projected to reduce costs further to below $5,000, thereby enhancing profitability and enabling reinvestment in growth initiatives.

Project 2: Dakterbhai

Client Overview: Dakterbhai (Healthcare Information System Limited) is an innovative platform dedicated to transforming healthcare delivery in Bangladesh. The platform leverages cutting-edge technology to enhance accessibility and efficiency in healthcare services, making it a crucial player in the healthcare sector.

Challenge: Dakterbhai faced significant performance issues with their Digital Ocean server, which was affecting service delivery. Additionally, they encountered API callback issues with the Banglalink VPN channel, posing a risk to their operational reliability.

Approach and Solution: The managed services team, with their extensive experience in healthcare and technology sectors, began with a discovery call to fully grasp Dakterbhai’s operational challenges. They conducted a thorough server audit, configured investigative tools, and gathered real-time metrics to diagnose the root causes of the performance issues.

Key actions included:

• Server Optimization: Fine-tuning the server configuration to enhance performance and stability, ensuring that the platform could handle increased traffic without compromising service quality.
• Metrics Analysis: Employing data-driven insights to optimize resource allocation, ensuring that resources were utilized efficiently.
• API Callback Issue Resolution: Collaborating closely with the Banglalink VPN team to resolve the API callback issues, thereby ensuring seamless operation and reliable service delivery.

These strategic interventions not only resolved Dakterbhai’s immediate performance challenges but also positioned the platform for scalable and sustainable growth, solidifying its market position.

This case study underscores the strategic benefits of partnering with an AWS Advanced Consulting Partner for managed services. The diverse experience and cross-industry insights offered by these teams enable them to deliver innovative, scalable, and cost-effective solutions that in-house DevOps engineers, constrained by industry-specific knowledge, may not achieve. The successful outcomes of the Sheba.xyz and Dakterbhai projects highlight the substantial value of managed services in optimizing cloud infrastructure and driving business success.

By choosing managed services from an AWS Advanced Consulting Partner, organizations can leverage a broad spectrum of expertise to enhance operations, reduce costs, and achieve their strategic goals.

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